Solar Service Tech
Reports to: Solar Project Manager
Type: Full Time, Hourly
Salary: $23 – $30/ hourly
Do you like fixing things and solving problems?
Are you mechanically minded and enjoy figuring out how things work?
Are you passionate about solar energy and making a positive impact on the environment?
American Solar & Roofing, 20 years in the solar business, is adding to our Service division. If you have been around the solar industry for a few years, or even decades, you know the companies that have come and gone, and you know the work they left behind. We want to work with team members that want to grow with our company and are interested in bringing solutions for problems.
What we offer:
- Dedicated vehicle (you can take it home)
- Independence (you are working alone a lot)
- Paid vacation
- Paid sick leave
- Health benefits & 401K
- Weekly pay
What we expect from the role:
The primary responsibility of the Service Technician is to address potential and known issues as relayed by American Solar & Roofing’s commissioned customer base with a focus on timely and effective customer service.
- Believing in the product and the company you represent
- Operating with integrity
- Customer Experience skills
- Repair or maintain customer systems as warranty or contract states
- Coordinate inverter manufacture warranty claims on customer’s behalf
- Strong attention to detail coupled with a sense of urgency in resolving issues in a timely manner
- Coordinate schedule with Service Coordinator
- Continuously promote safety, quality, and exceptional customer service
- Ensure all vehicles, equipment and tools are clean and functioning
- Manage communications between the customer and manufacturers
- Document field findings in company database, including readings, photos and descriptions of issues and repairs.
What is required:
- 2+ years of PV system installation experience (AC/DC electrical)
- 1 year minimum of PV service/trouble-shooting experience preferred
- Thorough understanding of PV inverter and system troubleshooting
- Strong knowledge of building codes (NEC, IRC, IFC, TRI)
- Clean Driving Record and valid Driver License
- Ability to document service calls and field findings in Salesforce
- Ability to utilize email communications
- Work effectively, patiently, and pleasantly with all stakeholders
- Ability to manage multiple tasks, set priorities and work within time constraints
- Willing to work odd hours when needed
- Solid and proven decision-making skills
- Strictly adhere to American Solar safety guidelines
- Ability to modify documents and reports using MS Word, Excel
- Written and verbal communication skills in English
Overview: The Service Technician position is a demanding and sometimes hazardous profession which is designated as a safety-sensitive job. Safety-sensitive jobs require specialized training and physical qualifications in order to reduce the risk of injury to oneself or others.
Strength: For good reason it is a requirement of the job that one be reasonably strong. Many solar items are heavy and must be lifted in order to get the job done. Examples:
- Solar Modules – Range from 35 to 50 lbs and are shaped like tabletops (approx 40”x60”). There are no handles; one must be able to lift the weight by grabbing across the short side. They are often lifted overhead or to the side and may be lifted up to 50 times a day.
- Inverters & Equipment – Range from 45 to 150 lbs. Lifting from ground level to chest height in order to load a truck is a regular daily activity. A 70 lb inverter would be the maximum weight that an individual would be required to lift to chest level. Inverters weighing more than 70 lbs require two people.
Flexibility: Employees must be extremely flexible. An individual who is not flexible will be predisposed to strains and injuries. Reaching and stretching are a constant of the job. Climbing ladders, loading material, and walking on roofs require reaching and stretching.
Temperature Extremes: Working an eight-to-ten-hour day outside where temperatures range from 120 degrees F to 30 degrees F can be challenging. At these temperatures, there are physiological and mental limitations. Therefore, employees are required to possess physiological attributes that allow for sustained performance in hot and cold conditions.